Privacy Policy
MPG Group respects your privacy and is committed to protecting your personal information. This policy explains what we collect, why we collect it, how we use it, and the choices you have. It is intended to align with South Africa’s Protection of Personal Information Act, 2013 (“POPIA”).
1) Purpose of this Policy
This Privacy Policy explains how MPG Group collects, uses, shares, protects, and retains personal information when you interact with our website or our business. It is intended to align with POPIA.
2) What Personal Information We Collect
Depending on how you interact with us, we may collect:
- Contact information: name, surname, email address, phone number
- Business information: company name, job title, industry, site/location details
- Enquiry information: service requirements, timelines, messages submitted
- Documents you upload: RFQs, scope documents, supporting files (if provided)
- Technical information: IP address, browser/device details, pages visited, referral source (via cookies/analytics)
- Marketing preferences: where you opt in or it is permitted
We do not intentionally collect personal information from children.
3) How We Collect Information
- When you submit website forms (e.g., Contact / Request a Quote)
- When you email, call, or communicate with us
- When you engage with marketing where you have consented or it is permitted
- Through cookies and similar technologies when you browse our website
4) Why We Use Your Information
We use personal information for legitimate business purposes, including to:
- Respond to enquiries and provide quotations
- Deliver services and manage projects
- Communicate regarding operational requirements, scheduling, and documentation
- Support vendor onboarding and procurement processes
- Improve website performance and user experience
- Comply with legal and regulatory obligations
- Protect our website, systems, and business from fraud or misuse
5) Lawful Basis for Processing (POPIA)
We process personal information where:
- You have consented (e.g., submitting a form or opting in)
- It is necessary to perform a contract or take steps related to a contract
- It is required for legal compliance
- It is in our legitimate interests, balanced with your rights
7) International Transfers
Some service providers may process data outside South Africa. Where personal information is transferred internationally, we take reasonable steps to ensure appropriate safeguards consistent with POPIA.
8) Data Security
We implement reasonable technical and organisational measures to protect personal information against loss, unauthorised access, disclosure, or misuse. No system is perfectly secure, but we continuously improve our controls and restrict access to authorised personnel.
9) Data Retention
We retain personal information only as long as necessary for the purposes in this policy, including legal, contractual, and operational requirements. When no longer needed, we take reasonable steps to securely delete or anonymise it.
11) Your Rights (POPIA)
Subject to applicable law, you may request to:
- Access the personal information we hold about you
- Correct or update your personal information
- Delete personal information (where legally permissible)
- Object to processing in certain circumstances
- Withdraw consent where processing is based on consent
- Request details about how your information is processed
To exercise these rights, contact us using the details below.
12) Direct Marketing
We will only send marketing communications where permitted by law. You may opt out at any time by using an unsubscribe option (if provided) or by emailing us at info@mpguru.co.za.
13) Third-Party Links
Our website may include links to third-party sites. We are not responsible for their privacy practices. Please review their privacy policies before submitting personal information.
14) Changes to This Policy
We may update this policy from time to time. The latest version will be posted on this page with an updated effective date.
15) Contact Us
MPG Group (Mineral Processing Guru (Pty) Ltd)
Email: info@mpguru.co.za
Phone: +27 87 255 8136
Head Office: Middelburg, Mpumalanga (full address available on the Contact page)